After deciding to grab a bite to eat, a woman and her disabled daughter decided to stop by a local Chick-fil-A. Once there, things would take quite the interesting turn when the mother spotted what the worker behind the counter was doing with her hands.
Theresa “Terri” Gioia Buelman’s daughter, Cynthia Walker, was born with a slew of problems that has left her deaf. Although she knows how to communicate, it’s usually others that can’t do so with her. When her mother is there beside her, she can act as a translator of sorts, but during a recent stop at a Chick-fil-A in Fayetteville, North Carolina, things went a bit different.
"I would like to say how much we appreciate your new employee named Taylor, at the Raeford Rd location in Fayetteville, NC. My daughter Cynthia Walker has never experienced a chance to order for herself without people just staring at her. Taylor did not miss a beat on greeting us with a warm smile, and asking my daughter first what she would like. My daughter was so surprised and happy. She even asked me how that lady knew how to sign to her. Taylor has only been employed there for a couple of weeks and she is already so efficient in her job. We will make this location our regular stop. Everyone there was so courteous and walking around checking on customers. Great job to the manager for having an awesome team!"#LoveWhatMatters Video courtesy of Terri Gioia
Posted by Love What Matters on Sunday, March 6, 2016
After seeing the reality of the situation, an employee named Taylor went out of her way to make Cynthia’s experience the best it could be. According to Terri, the young employee “did not miss a beat on greeting us with a warm smile, and asking my daughter first what she would like.”
As it turns out, she actually knew sign language and could communicate directly with Cynthia. “My daughter was so surprised and happy. She even asked me how that lady knew how to sign to her,” Terri went on to write.
Chick-fil-A has made a habit of going above and beyond when it comes to their customers, but what they did for Terri and Cynthia won’t soon be forgotten. “Taylor has only been employed there for a couple of weeks and she is already so efficient in her job,” Terri later wrote. “We will make this location our regular stop.”
Cynthia is currently in the process of getting herself a therapy dog, but she is having trouble with the cost. Anyone who wishes to contribute can do so at the Go Fund Me page they set up for just that purpose.
No one should ever have to feel alone in this world, but we do have barriers when it comes to communication at times. It’s nice to see that Taylor stepped up to ensure Cynthia got the same quality service as everyone else. It just doesn’t get any better than that.